Enrollment Services Assistant

242000

Incumbents perform information processing for student admissions/enrollment at the Jefferson College Arnold campus. Responsibilities may include admitting and processing applications for general admission; receiving, organizing, and recording student information; and responding to general questions about enrollment.

High School Diploma or equivalent (G.E.D.), and up to one year of specialized or technical training.

None

1. Direct prospective students in the admissions process, which includes completing an online admissions application and submitting the proper documentation. Pull applications into appropriate software systems. Collect and record student information to complete the student’s record, and upload all appropriate documents, performing outreach when necessary. (B2)
2. Verify student status, and ensure all requirements are in place to meet with advisors and enroll in classes. Assign appropriate advising specialists and faculty advisors specific to the major. Direct students in the academic probation and suspension processes by collecting and submitting suspension appeal forms. (B2)
3. Work through the National Student Clearinghouse to process transcript requests, resolve issues related to the prevention of transcript release, and provide education verification. (B2)
4. Provide registration assistance to students and advisors. This includes adding, dropping, and withdrawing students ensuring course prerequisites are met and registration is within appropriate time frames. (B2)
5. Perform general administrative support duties such as answering e-mails, phone calls, filing, and scanning. (A1)
6. Take ID pictures, print student IDs, and maintain the parking pass system. (A1)
7. Verify, update, and maintain student records and process major and personal information changes. Maintain databases to ensure the accuracy of student records. (A1)
8. Provide front-line customer service via email, phone, and in person. Provide students and parents guidance on all aspects of the student experience which may include referrals to different departments. (A1)
9. Perform other related duties of a comparable level/type as assigned.

1. Assist the Office of Admissions with processing functions including high school and college transcripts, applications, and jr/sr lists.
2. Collect payments and assist with cashiering functions.

Employees of Jefferson College must reside in Missouri or Illinois.

Customer service principles; Computers and related software applications; Academic program requirements.

Providing customer service;

Ellucian Banner
Nolij Imaging Software
AdvisorTrac
National Student Clearinghouse

Sedentary: Exert up to 10 lbs force occasionally and/or negligible amt force frequently or constantly to lift, carry, push, pull, move objects, including the body. Sitting most of the time; walking and standing required occasionally.

JCA (DIV)

Student Services

Director of JCA

17.00

Full-time

Position Schedule: Monday-Thursday 8:30AM-6:00PM and Friday 8:00AM-12:00PM

SF00520

05/06/2024

04/15/2024

04/29/2024

This position may need to work until 6:00 PM Monday – Thursday.

https://jeffco.peopleadmin.com/postings/4322

It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.

Jefferson College is a community leader dedicated to supporting and promoting diversity through opportunities and experiences that foster a culture of respect, inclusiveness, and understanding for everyone in the campus community to engage in a diverse world.